Return Policy

Easy Returns in Three Simple Steps:

Step 1: Fill in the Return Form

• Download the return form here and fill it in completely.

Step 2: Send Your Order

• Send the items together with the completed return form to the address provided on the return form.
• Ensure that the parcel has a Track and Trace code. As the sender, you are responsible for the shipment, and we want to avoid any misunderstandings.

Step 3: Receive Your Refund

• Once we have received the parcel, we will process your refund within five working days. The purchase amount will be transferred back into your bank account.

Return Policy Details:

• Return Window: You can return your order up to 14 days after receipt.
• Refund Processing: We will ensure that the purchase price is credited to your account within five working days of receiving the return.
• Return Condition: Items must be returned in their original condition, unused, and with all original packaging and tags.
• Return Shipping Costs: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
• Exceptions: Certain items are non-returnable, including perishable goods, custom products, and personal care items for hygiene reasons. 

Contact Us:

If you have any questions about our return policy or need assistance with your return, please contact our customer service team at support@aussie-outfit.com